Privacy policy


Effective May 22, 2019

At Solutions Segic inc.  (“Segic”), we take your privacy seriously. Segic has adopted this privacy policy, covering confidentiality and the protection of your personal information, to give you detailed information about how we collect, use, transmit, store and process, in any manner, your personal information in the course of conducting our activities, including the delivery of products and services (the “Services”) and our website (the “Site”). 

By accessing or using the Services or the Site, you agree to the collection, use, transmission and processing of your personal information by Segic, in compliance with the present policy (the “Policy”). 

First, what counts as personal information? 

Any information concerning a physical person that makes it possible to identify that person, regardless of the medium.

Our policy

Segic is committed to abiding by the present Policy, complying with applicable laws, and implementing appropriate measures and controls designed to protect and secure the personal information in its possession. 

Limited collection and use: Segic collects only the personal information needed for delivery of its Services, based on the purpose of the file and the limits established by law, specifically:

  • In order to allow the persons concerned to make use of the Services, including processing of claims applications 
  • In order to respond to questions, comments and other requests for information
  • For administrative purposes, and for managing insurance policies under Segic’s responsibility
  • To fulfill Segic’s legal obligations

The amount and type of data collected are limited to what is necessary for the purpose indicated, or clearly implicit at the time of collection. We may collect relevant information to allow us to process insurance claims associated with the policies under our responsibility. 

Segic uses the personal information it collects solely for the purpose for which it was collected, and as otherwise permitted by law.

Consent and promise of transparency: Segic only collects, uses and communicates personal information with the consent of the persons concerned, except as authorized or required by law.

Consent may be given in writing, orally, electronically or through an authorized representative, and may also be implicit. 

Communication and disclosure: Segic only shares personal information with third parties for the specific purpose for which the information was collected, except with the consent of the individual, or under circumstances permitted or required by law. Segic limits disclosure and access to personal information to those persons who require access in order to fulfill the stated purpose of the data collection.

Within Segic, access to personal data is restricted to those employees who require the data to perform their duties. Moreover, Segic will not disclose personal information to third parties except as required for purposes explicitly or implicitly contained in the present Policy or at the time of collection, with your express consent, or otherwise when permitted or required by law.

In particular, Segic could share personal information with trusted partners or vendors acting as subcontractors in the delivery of the Services and the performance of Segic’s contractual obligations.

Retention: Personal information is only retained for as long as it is required for completing the tasks associated with the file. In compliance with Segic’s internal procedures, personal information is destroyed, erased or anonymized once the purpose of collection is fulfilled. During the destruction process, we ensure that no third party has access to the information. 

Errors, access and correction: Our data-collection processes are aimed at ensuring that personal information is correct, complete and up to date at the moment of use. Segic may give the person concerned access to the entirety of the personal information recorded in their file, in compliance with the relevant provisions of the law. If there are any errors in the file, the person concerned may submit a written request for corrections to be entered in the file.

Security: Segic strives to protect personal information by using physical, administrative and computer security measures, subject to regular review. In addition, we use contractual and other means to ensure that third parties provide a similar level of protection to the personal information they handle.

Modifications: Segic reserves the right to modify this Policy. If Segic modifies the present Policy, all changes will be brought to the attention of Site users before taking effect. This will be done through a notice on the Site, or by any other appropriate means. The effective date of the present version of the Policy appears at the beginning of the Policy.

Transparency, information and complaints: Information concerning procedures related to the protection of personal information is available on request.

Segic replies to all requests for information or to complaints submitted with respect to this Policy and to security measures used for the protection of personal information.

We are here for you

Would you like to learn more about our privacy Policy? Do you have questions about this Policy? Please contact us. 

  • By email or by completing the form below
  • By telephone: 514-312-9046
  • By mail: 7220 Grande-Allée Blvd., Saint-Hubert, Quebec, J3Y 0N8